Encova Insurance has chosen Hi Marley as its foundation for content correspondence with clients. Approaching special Hi Marley abilities, including AutoTranslate and Side Chat, Encova is making sure about the best instruments for a frictionless and wonderful connection with its clients.
Headquartered in Columbus, Ohio, Encova Insurance gives business protection, including laborers’ pay, just as auto, home and life coverage. The protection bearer has as of late rebranded with another guarantee toward advancement – clearing the way in the protection space by utilizing key innovations. Since steering with Hi Marley, Encova has seen its normal process duration decline by 46%.
“We have consistently been a client driven association and are continually searching for better approaches to be on top of things,” said Encova Senior Vice President and Chief Claims Officer Teresa King. “In working with Hi Marley, we’ve perceived how a correspondences stage can change a client’s involvement with a snapshot of need. Furthermore, it likewise changes the experience for our cases group. These are experts committed to helping our clients – and giving them better devices matters.”
Mike Greene, CEO at Hi Marley, followed, “Encova is consistently searching for approaches to improve the experience for their clients in the present quick paced world. We’re eager to help them on that venture. From Day 1, it was extraordinary to see streamlined correspondence and guarantee process duration – at last recovering their policyholders on their feet that a lot quicker. It’s a demonstration of their group.”
Late client surveys on claims dealt with utilizing Hi Marley have given Encova a normal 4.8/5-star fulfillment rating.
About Hi Marley, Inc.
Hello Marley is a product supplier offering the principal AI-empowered discussion stage explicitly intended for the protection business. Howdy Marley empowers protection bearers to effectively and rapidly speak with clients and different accomplices in the protection biological system so they can convey an ideal client experience. The stage has adaptable APIs and requires zero coordination to begin. Learn more at www.himarley.com.
About Encova Insurance
Encova Insurance, once in the past Motorists Insurance Group and BrickStreet Insurance, gives business protection, including laborers’ pay, just as auto, home and extra security.
A super-local bearer positioned in the best 20 shared insurance agencies in the United States, Encova incorporates in excess of 1,200 partners writing in 28 states and the District of Columbia, premiums in abundance of $1 billion, a surplus in overabundance of $1.46 billion and resources in overabundance of $4.1 billion. The gathering markets protection arrangements through in excess of 2,000 free organizations in the Midwest, Northeast and South.